Frequently asked questions.

Yes. Searching and browsing businesses is completely free for customers — no account needed. Businesses can list for free too, with an optional paid Featured placement (always labelled with a Featured badge).

Zenflo connects you directly with each business. Open any listing and use Call, WhatsApp or the Request-a-quote enquiry form — the business confirms your appointment with you directly. We never charge a booking fee or commission.

From the businesses themselves. Every price on Zenflo is an itemised service price from a live listing's menu — not an estimate. Our price guides compute medians and typical ranges from 18,900+ of these prices and refresh automatically as menus change.

Reviews are written by customers and published after a moderation check against our community guidelines. Businesses can respond to reviews, but they can't edit or delete them — and paid placement never changes a rating.

Business owners manage their own listings and changes appear within 24 hours. Each listing also shows a live open/closed status based on the hours the owner has set.

Yes. We handle personal information in line with Australian privacy law. We only use your details to pass your enquiry to the business you contacted — see our Privacy Policy for the full picture.

Create a business account with your name, business name, email and mobile — it takes under five minutes. A Zenflo admin reviews every account and you'll receive your login by email within one business day, then you can publish your listing.

A standard listing is free — profile, service menu with prices, opening hours, photos, reviews and enquiries. An optional Featured placement gives you priority position in search results and category pages; it's clearly badged so customers always know.

Log in anytime to update your details, service menu, prices, photos or promotions. Changes usually appear within 24 hours.

Yes — every business can reply publicly to any review on its listing. You can't delete reviews, but if one breaches our community guidelines, flag it and our team will assess it.

Yes, at any time — from your account, or by contacting support. Removal is processed within one business day.

We accept major credit and debit cards. Refunds are provided for duplicate billing or service errors — see the Terms & Conditions for the refund and cancellation policy.